Return, Replacement and Refund
The team of SareezHouse is proud of its expertise in the field which has been acquired by means of intensive hard work and extensive market study over a decade. Time and again, we remind our customers of our aim to please them and our priority to cater to their needs. However, should an unfortunate event arise where you may have to return a product for refund or replacement, we have laid out an easy process to assist you with it.
The return package should be marked as return goods or defective return products.
Kindly use postal services to return & provide us with the scanned copy of postal slip within 7 days of our confirmation email .International shipments usually take between 2 to 6 weeks in transit to reach our ware house. Once we receive the product you will get a acknowledgement email. For the product & stitching charges you can opt for exchange / refund / store credit which will be inclusive of stitching & shipping charges paid while placing the order.
Returning charges upto USD 50 will be issued as a separate store credit coupon which cannot be coupled with any other website offer. Store credit for return shipping is capped at USD 50 & will be issued as per company’s discretion.
We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods. We do not accept any returns after 7 days of receiving the shipment. We do not provide any return labels.
We bring our customers only the latest and most exclusive products, which is why our customers love us. Thankfully our client base increases on a daily basis and so does the demand for our products. Who doesn’t want to look ‘the’ best anyway? Though we continuously aim at deliver the chosen products to you, there are times when we aren’t able to fulfill some of your needs due to unavailability of the product at the warehouse. This happens mainly when the products are sold out or out of stock. In case of such a situation, we encourage our customers to select the next best option. If customers do not find an alternative which makes them as excited as their initial choice, we regretfully yet promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions. We also offer a compensation by way of store credit depending upon the order value and delay in communication.
Color and Description Disclaimer
We at SareezHouse do our best to present the products on our website as they appear in original. While great effort has been put to accurately reproduce products in their original style and texture, there may be minor variations in the color of the actual product. This color variation between the actual product and that displayed on the website is mainly due to the effects of digital photography and color settings and capabilities of monitors. Minute variations may also occur due to the fabric dyes. Products ordered with sequin and stone decoration often come off even with best and careful handling, so it should be known while placing the order. Colors of Red, Maroon, Off-White and Orange have a higher tendency to reflect differently than other color shades. Few of the fabrics have tendency to reflect textured effects as a proof of their authenticity. This should not be mistaken for a faulty product. Handicraft, hand dyed, items will always have certain minor differences. It is practically impossible for us to replicate the same colors on a product as seen on the website or your computer screen. A minor variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We request you to place an order keeping in mind these minor variations in the product as seen on a computer screen against the actual color of the product received.
We provide the stitching service to our customers as per the measurements mentioned by them in the measurement form filled while placing the order. We suggest our customers to be cautious while submitting their measurements as we will not be responsible for any incorrect measurements submitted by them. We believe our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be obtained. If you do not have facilities of local alterations or do not have access to someone who can help you with alterations you can contact us. In any such case unless the error is on our side cost need to be borne by the customers.